Refund policy

Happy Sailors Guarantee – Return & Refund Policy
Last Updated: 9 March 2026

At United Boat Parts, we understand that marine and mechanical parts often need to be fitted or test-installed to confirm suitability.

All purchases are covered by our Happy Sailors Guarantee, which means we aim to resolve issues fairly and allow returns where reasonable.

We aim to be practical, reasonable, and supportive in helping customers resolve any issues with parts supplied.

Returns

We accept returns within 30 days of delivery.

Items may be returned even if they have been test-fitted, provided that:

• The part has not been damaged, modified, or altered
• The part is returned in a clean and serviceable condition
• All original components are included

Parts that show signs of damage, misuse, or improper installation may not be eligible for a full refund.

Faulty or Non-Working Parts

If a part does not function as expected after correct installation, please contact us. We may ask for:

• Photos or video
• Installation details
• Engine or model information

Where appropriate, we may request installation details or evidence to help determine whether the issue relates to the part itself or the installation.

Where a fault is confirmed, we will offer a replacement, repair, or refund depending on the circumstances.

Incorrect Parts or Compatibility Issues

If you believe an item is incorrect or incompatible, please contact us as soon as possible. We are happy to help confirm part suitability and work with you on a resolution.